Frequently Asked Questions

Delivery of products pic 1

How it Works:

Q: How do I place an order on Shungo Foods?

What is Shungo Foods?

Shungo Foods is a web-based organic grocery store and nutrition shop. We are organizing to help dozens of top-quality food and vegetable producers so that they don’t have the workload of finding a business model and managing a logistics system to be able to reach their desired clientele.

Many producers struggle to go around and work in different fairs to be able to promote, market and sell their products, which can cost them quite a bit every year. Having to travel to fairs back and forth and moving merchandise around can end up in unplanned costs and losses, so that’s where we come in to help.

How does it work?

Shungo foods is designed to be a simple and efficient page adapted to the Cuencano market (Ecuador). 

You start by browsing our shop and adding to the cart the products and their correct amount as you wish to order. Then you proceed to review your cart and hit checkout when you have there everything you need.

How do I pay?

The option to pay at the moment is cash-on-delivery. We will be working in expanding the payment options. 

Fresh deliveries 1


What days and time do you deliver?

We only deliver from Monday through Friday in the late afternoon and evening hours. So, starting at 6:00 PM and at the most by around 8:30 PM you should have your order at home. Any order made on a Friday afternoon will be delivered on Monday.

Do you deliver any order made throughout the day?

We only deliver the same day orders made before 12 PM (noon). Any order made after that time will be delivered the next day during regular delivery hours.

How is my order delivered?

We count with some of the best and most reliable delivery motorcyclists who will be taking your groceries carefully, to you. We appreciate your best availability for when we or they let you know they are on their way.

How much is the shipping fee?

We charge a $2 flat rate for any delivery made within the urban Cuenca. Special offers might offer free shipping under certain conditions. 

Can you deliver outside of the urban Cuenca?

We can, but all orders to be delivered to areas outside the urban Cuenca (beyond a 5-10 KM extension/range around the historic downtown) will incur in additional shipping fees up to $10. Any area considered beyond the $10 fee will be considered outside our area of service. We will be glad to receive any feedback about this in order to eventually find ways to provide food to you.

Are there any chances of delays?

Yes, there can be sometimes obstacles which prevents us from delivering right after 6:00 PM, and sometimes that same day. If we need to postpone the delivery for the next day for any reason, we will contact you as soon as we can to let you know and ask you if you are good with that. We appreciate your patience while we improve our logistics to a nearly-flawless one. With your help we’ll be able to get there, and thus become a huge support for local organic farmers!